Key People

Name: Darren Nichol - Managing/Technical Director

Role: Darren's role, as well as managing the day to day running of the business, generating new business and monitoring performance of our technical operations is to interface with clients either by visiting sites, or via phone and email. This ensures that customers are happy with the service being offered. Darren is also responsible for escalated 2nd line Technical Support issues, mainly related to Server Configurations.

Name: Ralph Nichol - Company Secretary and Director

Role: Ralph's role in the company is to ensure we comply with all the necessary Health and Safety Legislation and comply with the law on employment and other legal matters. Ralph joined the company in 2007 and is employed on a part-time basis.

Name: Steven Newall - 1st Line Lead Support Manager

Role: Steven's role in the business is as 1st Line Technical Support Engineer & Manager.  Steven is the first point of contact for resolving customer support problems and issues.  This involves day to day maintenance tasks and dealing with remote/telephone support incidents and on-site visits.

Name: Andrew Wilson - IT Support Technican

Role: Andrew's role in the business is to research the latest technologies, both hardware and software and propose those that the board of pckwikfix should investigate further. Currently, Andrew is working in the area of Mobile Technology, including technologies such as Satellite Navigation and Mobile/Push Email Services.

Name: Craig Gibson - IT Support Technican 

Role: Craig's role in the business is to assist with 1st line Technical Support issues and liase with customers on a daily basis, although craig is primarily based in the Technical Lab Area, so we don't let him out too much!

Name: David Curran - Business Consultant

Role: David's Primary role is to liaise with Darren and offer Business advice relating to achieving the goals of the business. David's second role is to ensure internal training procedures are adhered to and the appropriate skills for staff are developed.